Competency interviews 3 steps to success.
Competency interviews 3 steps to success.
I successfully coach people to shine in this kind of interview. If you follow these 3 steps your likelihood of success will be very high. You wont be lost for words.What is a competency-based interview? The employer has a list of skills (competencies) that they require in the position they want to fill. By asking you questions about how you have demonstrated these skills in the past they aim to find out whether or not you have the skills need. If you haven’t already been told that the interview is a competency-based interview you can contact the employer and ask if there will be competency questions. Here are the 3 steps: Step 1: The first thing you will need to do is make a list of the competencies you think the employer will be looking for. You can do this by looking at the job description and person specification that they gave you and by researching the company and other similar jobs. Look for key words. Have they asked for ‘good communication skills’? Did they say that you should have experience of ‘customer services’? Have they asked for any specific technical experience, maybe of a certain database or working on a specific machine? Make a list of those skills. Sometime companies have a list of values which they would like you to adhere to. Even if they don’t ask you a direct question about them they may be looking for you to demonstrate them in your answers. Make a list of those values. You might end up with a list something like this:
- Team work
- Problem solving
- Customer service
- Report writing
- Listening skills
- Working independently
- Working with integrity
- Able to work with the XYZ customer database
- Able to carry out daily maintenance on the ABC lawnmower.
- Can you tell me about a time when you…………..?
- Describe a situation when you………………….?
- Tell me about a time when you needed to……………….
- Tell me about a time when you worked successfully as part of a team.
- Describe a situation where you were successful in getting people to work together effectively.
- Describe a time when a team member has annoyed you.
- Tell me about a time when you have had to modify yourself (or a way you do something) to take into account someone else’s views.
- Tell me about a situation when you needed to offer constructive criticism to a friend or team member?
- Describe a time when you were a member of a team and witnessed a conflict within the team. What did you do? What were the results? What could you have done better?
- Situation: Describe the situation.
- Task: Describe what task was required of you.
- Action: Tell the interviewer what action you took.
- Result: Conclude by describing the result of that action.
|S||Situation||Describe the situation. What was it that prompted your action? Was there a crisis or a problem that needed to be resolved? Were you set some specific targets that you needed to meet? Did you have an amazing plan that you wanted to put in to action?|
|T||Task||Describe what task was required of you. What did you need to do? Why did you need to do it? Did you need to stop the leak so that the building would be safe or clean up the flood and get and emergency plumber? Did you need to find a way of motivating your team to get the results required? Did you need to learn to use this specific database by Friday?|
|A||Action||Tell the interviewer what action you took. What did you do? You did this and then you did this and then you did that. ‘I phoned the on call service to find out where the building file is kept, I looked in the file to find out where the stop cock is’ and so on.|
|R||Result||Conclude by describing result of that action. Make sure result was positive. Because you dealt with the situation appropriately every thing was better than it had been or could have been.|
- Context: Describe the situation and the task you were faced with, when, where, with whom?
- Action: How? What action did YOU take? Sometimes people focus on what the group did without mentioning their individual contribution.
- Result: What results did you achieve/conclusions did you reach/what did you learn from the experience?
|C||Describe the situation and the task you were faced with, when, where, with whom?|
|A||How? What action did YOU take? Sometimes people focus on what the group did without mentioning their individual contribution. How did you do what you did? What did you want to achieve? In what order did you do things? What skills did you use and how? How did you communicate? How did you manage your time? How did you learn what you needed to learn?|
|R||What results did you achieve/conclusions did you reach/what did you learn from the experience? Keep it positive!!!|